The Car Buyer's Journey has Evolved.

As car buyers spend more of their time online, the majority of customers are forming their critical first impression of a dealership digitally as opposed to in the physical showroom. RAPID RTC offers a comprehensive digital communications platform (Lead Manager, Live Dealer, Chat, Text, Voice) that aggregates all consumer-initiated digital engagement methods and connects those online consumers to sales advisors in real-time providing a premium omni-channel customer experience throughout the online purchase journey.

Every Lead Addressed.
Every Experience Maximised.

Our clients see positive, measurable results to both their lead numbers and conversion rates within the first month.
  • Over 20 million automotive leads processed
  • 30 minutes average response time
  • 100% – every lead addressed
Over 20 million automotive leads processed
30 Minutes average response time
Every lead addressed

The Power of Video.
The Confidence of Choice.

The first fully integrated omni-channel platform providing chat, voice and 1-way or 2-way video to connect engaged online shoppers.
  • 128% Improvement in digital lead generation
  • 77% Improvement in sales response times
  • 26% Improvement in conversion to sale rate when connected directly to a salesperson
  • 55% Improvement in sales engagement rates
Improvement in digital lead generation
Improvement in sales response times
Improvement in conversion to sale rate when connected directly to a salesperson
Improvement in sales engagement rates

Let your customers ask questions when – and how – they want.

RAPID RTC Text connects car buyers to your sales team in real-time, turning texts into vehicle sales.
  • 90% of prospective car buyers prefer to be texted
  • 120% increase in lead generation when offering Text & Chat
  • 64% of consumers have a positive perception of dealerships that offer Text
of prospective car buyers prefer to be texted
increase in lead generation when offering Text & Chat
of consumers have a positive perception of dealerships that offer Text

Get more value out of your customer calls.

Reach out, Record, and Re-Engage with RAPID RTC Voice.

RAPID RTC Voice adds value to every phone call by making it easier for sales staff to stay transparent and engaged with customers. Maintain a record and log of both in-bound and out-bound customer calls, playback audio for coaching purposes, and re-engage customers with multi-channel follow ups to help build customer rapport.

  • GDPR Compliant
  • Dial customers with a single click.
  • Review customer phone calls for coaching purposes.
  • Track both in-bound and out-bound customer calls.
  • Re-engage customers with dual channel response.
  • Gain insights into salesperson stats.

When it comes to service, you want to talk to someone and we want to talk to you.

You and your dealership move fast, so you need to learn fast, and we get that.

Pre-qualified chat leads delivered to your sales team for immediate engagement.

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