RAPID RTC

Powering the Connection Between Dealers and Their Online Customers Around the World.

The Car Buyer's Journey has Evolved.

As car buyers spend more of their time online, the majority of customers are forming their critical first impression of a dealership digitally as opposed to in the physical showroom. RAPID RTC offers a comprehensive digital communications platform (Lead Manager, Live Dealer, Chat, Text, Social, Voice) that aggregates all consumer-initiated digital engagement methods and connects those online consumers to sales advisors in real-time providing a premium omni-channel customer experience throughout the online purchase journey.

Intuitive & Adaptive

Our tools require no application to download, special software or hardware – we are device and platform agnostic.

Maximised Customer Experience

While our technology is developed to bring value to our clients, our clients’ customers are always at the core of our thinking – something that differentiates us in the market today.

We’ve got you covered

Our specialized support teams are in place to service your needs. From Dealer Care, Training and 24/7/365 Concierge Teams, all are certified, bilingual and 100% dedicated to providing best-in-class service.

Business Intelligence

There is no shortage of data in today’s industry, but providing valuable data is what sets us apart. We believe in small data, not big data – we offer intelligence that is real-time, transparent and actionable.

Every Lead Addressed.
Every Experience Maximised.

Our clients see positive, measurable results to both their lead numbers and conversion rates within the first month.

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The Power of Video.
The Confidence of Choice.

The first fully integrated omni-channel platform providing chat, voice and 1-way or 2-way video to connect engaged online shoppers.

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Let your customers ask questions when – and how – they want.

RAPID RTC Text connects car buyers to your sales team in real-time, turning texts into vehicle sales.

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Reach out, Record, and Re-Engage with RAPID RTC Voice.

RAPID RTC Voice adds value to every phone call by making it easier for sales staff to stay transparent and engaged with customers. Maintain a record and log of both in-bound and out-bound customer calls, playback audio for coaching purposes, and re-engage customers with multi-channel follow ups to help build customer rapport.

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