SELECT
The Car Buyer's Journey has Evolved.
As car buyers spend more of their time online, the majority of customers are forming their critical first impression of a dealership digitally as opposed to in the physical showroom. RAPID RTC offers a comprehensive digital communications platform (Lead Manager, Live Dealer, Chat, Text, Voice) that aggregates all consumer-initiated digital engagement methods and connects those online consumers to sales advisors in real-time providing a premium omni-channel customer experience throughout the online purchase journey.
Intuitive & Adaptive
Our tools require no application to download, special software or hardware – we are device and platform agnostic.
Maximised Customer Experience
While our technology is developed to bring value to our clients, our clients’ customers are always at the core of our thinking – something that differentiates us in the market today.
We’ve got you covered
Our specialized support teams are in place to service your needs. From Dealer Care, Training and 24/7/365 Concierge Teams, all are certified, bilingual and 100% dedicated to providing best-in-class service.
Business Intelligence
There is no shortage of data in today’s industry, but providing valuable data is what sets us apart. We believe in small data, not big data – we offer intelligence that is real-time, transparent and actionable.
- Over 20 million automotive leads processed
- 30 minutes average response time
- 100% – every lead addressed
- 128% Improvement in digital lead generation
- 77% Improvement in sales response times
- 26% Improvement in conversion to sale rate when connected directly to a salesperson
- 55% Improvement in sales engagement rates
- 90% of prospective car buyers prefer to be texted
- 120% increase in lead generation when offering Text & Chat
- 64% of consumers have a positive perception of dealerships that offer Text
Get more value out of your customer calls.
Reach out, Record, and Re-Engage with RAPID RTC Voice.
RAPID RTC Voice adds value to every phone call by making it easier for sales staff to stay transparent and engaged with customers. Maintain a record and log of both in-bound and out-bound customer calls, playback audio for coaching purposes, and re-engage customers with multi-channel follow ups to help build customer rapport.
- GDPR Compliant
- Dial customers with a single click.
- Review customer phone calls for coaching purposes.
- Track both in-bound and out-bound customer calls.
- Re-engage customers with dual channel response.
- Gain insights into salesperson stats.
