The Car Buyer's Journey has Evolved.
As car buyers spend more of their time online, the majority of customers are forming their critical first impression of a dealership digitally as opposed to in the physical showroom. RAPID RTC offers a comprehensive digital communications platform (Lead Manager, Live Dealer, Chat, Text, Voice) that aggregates all consumer-initiated digital engagement methods and connects those online consumers to sales advisors in real-time providing a premium omni-channel customer experience throughout the online purchase journey.
Maximised Customer Experience
While our technology is developed to bring value to our clients, our clients’ customers are always at the core of our thinking – something that differentiates us in the market today.
We’ve got you covered
Our specialized support teams are in place to service your needs. From Dealer Care, Training and 24/7/365 Concierge Teams, all are certified, bilingual and 100% dedicated to providing best-in-class service.
There is no shortage of data in today’s industry, but providing valuable data is what sets us apart. We believe in small data, not big data – we offer intelligence that is real-time, transparent and actionable.
- Over 20 million automotive leads processed
- 30 minutes average response time
- 100% – every lead addressed
- 128% Improvement in digital lead generation
- 77% Improvement in sales response times
- 26% Improvement in conversion to sale rate when connected directly to a salesperson
- 55% Improvement in sales engagement rates
- 90% of prospective car buyers prefer to be texted
- 120% increase in lead generation when offering Text & Chat
- 64% of consumers have a positive perception of dealerships that offer Text
Get more value out of your customer calls.
Reach out, Record, and Re-Engage with RAPID RTC Voice.
RAPID RTC Voice adds value to every phone call by making it easier for sales staff to stay transparent and engaged with customers. Maintain a record and log of both in-bound and out-bound customer calls, playback audio for coaching purposes, and re-engage customers with multi-channel follow ups to help build customer rapport.
- GDPR Compliant
- Dial customers with a single click.
- Review customer phone calls for coaching purposes.
- Track both in-bound and out-bound customer calls.
- Re-engage customers with dual channel response.
- Gain insights into salesperson stats.