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The Customer Journey has changed.

As digital traffic continues to cultivate showroom traffic, dealerships are pining for every additional lead and investing heavily in complex online marketing to get even a slight uptick in their conversion rates or visit-to-lead ratios. Meanwhile, too many existing leads are falling through the cracks, which equates to a lot of wasted ad spend that can be avoided with proper Lead Management tools in place.

With RAPID RTC Lead manager and Chat, we equip your business with the tools to provide premium, relevant, and personalised experiences to every digital customer inquiry while generating more quality leads in the process.

Intuitive & Adaptive

Our tools require no application to download, special software or hardware – we are device and platform agnostic.

Maximised Customer Experience

While our technology is developed to bring value to our clients, our clients’ customers are always at the core of our thinking – something that differentiates us in the market today.

We’ve got you covered

Our specialized support teams are in place to service your needs. From Dealer Care, Training and 24/7/365 Concierge Teams, all are certified, bilingual and 100% dedicated to providing best-in-class service.

Business Intelligence

There is no shortage of data in today’s industry, but providing valuable data is what sets us apart. We believe in small data, not big data – we offer intelligence that is real-time, transparent and actionable.

Every Lead Addressed.
Every Experience Maximised.

Our clients see positive, measurable results to both their lead numbers and conversion rates within the first month.

See what our customers are saying

Over 12 million leads processed

30 Minutes average response time

Every lead addressed

Don’t make your prospects wait. Allow us to facilitate your online conversations.

We pre-qualify and connect prospects from your virtual showroom to your physical one.

See what our customers are saying

Prospects who chat are 3 times more likely to purchase

We increase your leads up to 100%

Our concierge team averages an industry-leading 7 seconds to answer

RAPID RTC Lead Manager optimizes the action phase of the customer journey and treats every lead like a person – because it is!

See our process Watch video

RAPID RTC Chat optimizes the chat experience, ensuring customers immediately receive helpful answers to all their questions. It turns every chat into a conversation.

See our process Watch video

How it works.

Lead Manager collects and consolidates your digital leads from hundreds of online sources and instantly sends an alert to your sales staff’s mobiles. Once accepted, the sales individual is eligible for immediate engagement within a certain period of time before opening the lead back up to the larger sales pool, always ensuring a timely response.

Use the slider below to see the journey

Lead Manager funnels leads from over 300 online sources.

Your sales staff can accept leads on any browser-supporting device.

Your most relevant salesperson will accept the lead exclusively.

Every customer receives a relevant response to their questions.

With such a seamless experience, more customers will show up at your door.

A customer visiting your website and initiates a conversation in the Chat window.

An experienced, educated concierge will answer and find the salesperson best-suited to respond.

The relevant salesperson is notified to pick up the Chat conversation.

Concierge connects the customer with the salesperson, ensuring the customer has constant attention.

With such great service, more customers will show up at your door.

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