RAPID RTC Response Quality Module Drives Customer Engagements

Artificial Intelligence (AI) developments in recent years have created an exciting enhancement to consistently measure response quality in Lead Manager, providing additional benefits to retailers looking to improve their customer experience.   Data released by global lead management software provider RAPID RTC, has shown a 25-30% uplift in customer engagement.  This data was gathered following the implementation of the brand-new Response Quality Module (RQM) product extension with several manufacturer retail networks in the UK. The product will now be officially rolled out across RAPID RTC’s UK and Canadian territories, with global deployment to follow.   RAPID RTC RQM is…...
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Volume Brands Outperform Premium for Digital Lead Management

Volume beats prestige for speed of response, says RAPID RTC Volume brands are 40% better at responding to digital leads compared to Premium brands. Poor lead management causes the average Retailer to miss every 2nd electronic enquiry that is made to their businesses.   Dealers representing volume manufacturers are outperforming prestige marques when it comes to speed of response to electronic enquiries, according to mystery shop data from almost 1,000 dealerships. The exercise, carried out by RAPID RTC with UK…...
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RAPID RTC Expands Key Account Sales Team

RAPID RTC, the digital lead management company, has appointed two new key account sales managers to aid the company’s recent contract wins. Pam Cameron and Nicola Pearce have both joined the company following RAPID RTC’s recent contracts with Skoda, John Clark Motor Group, Vantage Group and Hendy Group. Pearce has 21 years’ experience selling to motor dealers for the Daily Mail Group, including the launch of automotive website motors.co.uk. Cameron most recently worked with CitNow having previously been at Accelerate…...
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RAPID RTC Expands Sales and Support Team

RAPID RTC has expanded its sales and support team following a series of new business wins. The company, which recently added John Clark Motor Group to its expanding list of customers and will soon announce more new accounts, believes it is “better positioned than ever” to support automotive retailers undergoing periods of digital transformation. Heading up the UK team is Pontus Riska (pictured), who has been promoted to the role of vice president of sales and support. It’s the second…...
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RAPID RTC connects dealers with prospects through revolutionary Chat solution

Automotive retailers looking to increase lead conversions are set to benefit from a game-changing live Chat solution from RAPID RTC. The authority in lead management has launched its new Chat platform in the UK, offering live, meaningful real-time conversations between prospects and dealers to the entire UK automotive network of more than 6,000 dealerships. RAPID RTC Chat enhances the typical live chat experience by connecting online prospects to professional salespeople at a preferred dealership - rather than inexperienced web greeters…...
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Taking the lead – John Clark Motor Group invests in RAPID RTC’s lead management software

John Clark Motor Group, one of Scotland’s largest dealer groups, has agreed to a brand-new partnership with lead management specialist RAPID RTC. The relationship will see RAPID RTC provide its innovative platform to John Clark’s network of more than 34 retailers, covering major car marques, including BMW, Jaguar Land Rover and Volkswagen. The platform is expected to be rolled out across the Group by the end of January 2019, with RAPID RTC providing bespoke training for dealership staff. John Clark’s…...
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Failure to reply to online customer queries affecting sales

Dealers must accelerate their adoption rate of new technology if they are to meet today’s customer expectations in the digital space. That’s the message from digital lead management specialist RAPID RTC, at a time when the automotive industry continues to undergo a major digital transformation. According to the company, the digital dealer landscape is evolving faster than ever to keep pace with the increasing demands of today’s automotive shopper.  As vehicle product substance becomes less differentiated, customers increasingly use a…...
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RAPID RTC announces new partnership with Volkswagen UK

UK (July 17, 2018) RAPID RTC™, the market leading Software as a Service (SaaS) provider in Digital Lead Management, is announcing a new partnership with Volkswagen UK. The agreement will see RAPID RTC, formerly known as DMT Development Systems, provide its innovative digital lead management platform to Volkswagen’s network of more than 200 Retailers nationwide. The move will enable Volkswagen’s Retailers to further streamline their digital lead response capabilities, with the technology guaranteeing a 100% response rate for online enquiries.…...
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Winnipeg Tech Company Announces Company Name Change – Rebranding in Response to Global Expansion

WINNIPEG (June 19, 2018) — Today, DMT Group officially announces its corporate name change to RAPID RTC in response to its global expansion. What started in Winnipeg 22 years ago has grown to a global tech company with offices in Toronto, London, Paris, and Dallas. RAPID RTC will offer the same high-quality products businesses have grown to appreciate from DMT Group in digital lead management and chat, but this rebranding will help with continued global expansion and marketing efforts. “Our…...
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DMT delivers a RAPID Response to GDPR

UK (May 25, 2018) The deadline for GDPR compliance has arrived, but DMT Development Systems Group Inc., a globally-renowned name in lead management technology with offices across North America, the UK and the EU, has been working for more than a year to make it easier for its customers to meet the requirements of the legislation. DMT Group, which works with more than 2,500 clients across three continents, has updated its RAPID! Response™ lead management SaaS (software as a service)…...
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