Why chat when you
can have a conversation?

More than ever, customers expect immediate answers to their enquiries – and with a personal, human touch. Customers want real, relevant conversations with knowledgeable people who can help make their purchase process swift and easy.

While most digital chat providers simply collect lead information for later follow up, RAPID RTC Chat connects customers to your sales team in real time to instantly convert every chat into an appointment.

RAPID RTC Chat optimises the chat experience, ensuring customers immediately receive helpful answers to all their questions. It connects customers to your sales team in real time to help convert chats into appointments.

Real-time conversations for real results.

RAPID RTC Chat upgrades the typical live chat experience by connecting online visitors to actual salespeople – not inexperienced “web greeters.” Our world-class concierge team takes personal care of your customers while we connect them to your sales staff in under 2 minutes, maximising your customers’ experience and ensuring you never miss a chat again.

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Why RAPID RTC Chat?

Generate more leads.

Let the customer act on their own time frame. Customers won’t be forced to provide their phone numbers until they are perfectly ready – meaning an increased willingness to engage.

Generate more leads.

Let the customer act on their own time frame. Customers won’t be forced to provide their phone numbers until they are perfectly ready – meaning an increased willingness to engage.

Maximise your customers’ experience.

Make use of all your sales materials. Attach brochures, snap a photo, or share a video in any chat with a single tap.

Keep everyone accountable.

Optimise the training process and keep your sales staff up to the task. Dive into the analytics and review every chat for continued coaching opportunities.

Do more than take a message.

Give your customers a real conversation. We connect your visitors to people who sell for a living to engage them in an actual conversation instead of simply taking down their information.

Stay available anywhere.

Any device. Anywhere. Anytime. With no additional hardware or software required, you’ll always be equipped to convert a new chat into a sale.

No lead left behind.

If no salesperson is available for any reason, our certified, bilingual concierge team will take the wheel and capture your high-quality leads to help you make each sale when the time is right.

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Conversations in the
palm of your hand.

How it Works.

RAPID RTC Chat allows your chat prospects to engage directly with your sales staff from any device on any platform. Our Concierge Team immediately greets, qualifies, and pages out to your sales staff. Once accepted, the salesperson is connected to your prospect in real time; allowing for a real conversation while the concierge remains on standby.

Use the slider below to see the journey


Customer Initiates Chat

Conversation Picked Up by Concierge

Salesperson Notified

Customer Handed Over to Salesperson

Concierge Oversees Conversations
A customer visiting your website initiates a conversation in the Chat window.
An experienced, educated concierge will answer and find the salesperson best-suited to respond.
The relevant salesperson is notified to pick up the Chat conversation.
Concierge connects the customer with the salesperson, ensuring the customer has constant attention.
With such great service, more customers will show up at your door.

See what our clients
are saying.

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FREE demo

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