RAPID RTC Customers
As innovation disrupters, RAPID RTC connects with – and looks for – clients at the forefront of their industries. Internally, we task our teams to be true leaders at all levels and are subsequently drawn to leaders in their respective industries externally.
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We had the opportunity to compare RAPID RTC Lead Manager with other tools and found that RAPID RTC Lead Manager gave us, as a Group, everything we needed, not just a 100% response rate.
With our leads going to one platform, RAPID RTC Lead Manager has given us visibility to all our leads and allows us to make better business decisions such as the effectiveness of our marketing spend based on hard data.
We now have the whole Group using the system and the roll out was very easy and did not interrupt our normal business. The system is quick and straightforward, and it will make our sales peoples lives easier and allow us to make more informed decisions.
RAPID RTC Lead Manager has become part of the fabric of our organization and we receive great ongoing support from it and the team.”
Andy Bateman, Customer Experience Director | JCT600
We’ve used other products and although they may be more attractively priced, none of the other systems have been able to provide the peace of mind that 100% of our leads have been responded to the way RAPID RTC Lead Manager does.
I can’t speak highly enough about the quality of service from the RAPID RTC team. They are amazingly responsive and have a desire for things to be just right. They provide ongoing analysis of how we’re doing and work with us to identify and implement strategies, so we continue to improve our results.
I’ve seen first-hand the differences and am a true believer in RAPID RTC.
Lisa Fletcher, Group Marketing Office Manager | JCB Group
The sales team saw the value of the system right away. We heard feedback directly from customers in the very first month after installation that they bought from us because of the speed of our reply.
From a management perspective, my life is so much easier now. I have full clarity of all the activity, I get the alerts and can know when a lead needs attention and I have full confidence that 100% of our leads have been responded to.
In an industry where it’s vital to respond quickly and professionally, RAPID RTC Lead Manager is the perfect tool.
Dave Collier, General Manager | Clonskeagh Motors
We implemented RAPID RTC Lead Manager because we noticed that although we were receiving more digital leads, we weren’t seeing an increase in sales. The system has made our sales teams’ lives easier by providing tailored, branded responses that start their relationship with the potential customer on a professional footing and help build a rapport more quickly. Now, with RAPID RTC Lead Manager we’ve seen an increase in sales without having increased our marketing spend.
Paula Kemp, Marketing and IT Director | Birchwood Group
RAPID RTC Lead Manager is a lead management solution that consolidates digital enquiries from all our online sources.
We had been struggling with long, drawn-out and inaccurate processes for tracking leads from multiple sources. Implementing RAPID RTC Lead Manager enables us to provide timely responses to all enquiries, track the responses and see everything all in one place.
In addition, we’ve gained visibility to which sources work best for which locations. The information is accurate and timely saving us money and letting us work more efficiently by adjusting both our marketing strategy and stock.
I would highly recommend the tool – we couldn’t do without it now!
Charmaine Kelly, Digital Marketing Manager – Desmond Motor Group
RAPID RTC Lead Manager is fantastic; it’s a really, really, really good system and we are selling cars with it. Our one request is you do not change it!
We have a young sales team and they have all embraced it. The software gives them a healthy competitive edge and sharpens the professionalism in their responses. Prior to RAPID RTC Lead Manager, leads were arriving from all different angles and we experienced delays in getting back to customers. We now have everything in the same place and our team responds within minutes to every lead.
Simply put, the functionality is extremely easy, we respond to all leads in record time and now have accurate data on our leads. We highly recommend RAPID RTC Lead Manager.
Ryan Woodhouse, Sales Manager – Beadles Skoda Maidstone, UK
We have been using RAPID RTC Lead Manager for a year now and have seen a massive difference in our lead response times and quality. We now know that 100% of leads are being responded to fast and professionally. We liked it that much that we extended it to the full group!
Lead Manager ensures we create a great experience for our customers on their first touch point and we often hear feedback on our high quality and prompt responses. The tool is easy to use and the sales executives access the enquiries through their mobile devices and they don’t even have to log on anywhere to respond to them. Personally, I can log in to the Executive Dashboard to see everything and review lead response activity.
It’s not just the tool that makes for such a good experience. During the implementation, RAPID RTC’s Dealer Care and Training teams proved invaluable. They were professional, fast, eager to help, and full of industry knowledge. I recommend RAPID RTC Lead Manager without hesitation.
David Lowes, Group Head of Sales – Border Motor Group, Melrose, UK
RAPID RTC Lead Manager works extremely well and plays a large role in the success of our closing ratios. Our responses often lead to test rides and bike purchases because of the speed and professionalism with which we can respond – it acts as the perfect set-up for us to nurture each lead.
Looking at our top salespeople, they consistently have the most responses out of Lead Manager. I’m not at our other dealership that often, so my first order of business was making sure we had it at both locations. We have reporting and transparency on all sources, guaranteeing no leads are ignored, cherry picked or missed. It acts as my eyes and ears, providing a massive time savings in terms of both staff and management effort.
Day-to-day, lead notifications are sent to our mobile devices in real-time, creating friendly competition and the desire to respond to leads after hours. Our salespeople don’t need to change the response much, just add a personal touch. We have a lot of repeat customers, so it is important we change things up a bit, which Lead Manager empowers us to do. RAPID RTC Lead Manager makes a long job quick and easy!
Matt Dent, Business Manager – Chiswick Honda Motorcycles & Norton Way Honda Bikes, UK
Since we have taken on RAPID RTC Lead Manager, we have been able to fully monitor what’s coming in to the company as all leads are in one place. It is extremely easy to create reports and stats and very helpful overall. We can consolidate group reporting in a fraction of the time, saving our team countless hours with the tremendous gains in operational efficiency.
RAPID RTC has taken the time to treat Norton Way Group as a partner, offering support from both the U.K. and North America. They learned our business and made their solutions suitable to us. Leads from any source can be directed to Lead Manager, eliminating the need to monitor or manually check other systems day-to-day – everything is organised and automated!
We can rest assured no leads are left hanging as sales staff from all locations are quick to grab all online enquiries from RAPID RTC Lead Manager. Sales Managers are alerted to lags in responses, meaning lead management issues rarely occur and almost never reach the group level. RAPID RTC has been a perfect fit for our dealerships and the Norton Way Group.