When it comes to service, you want to talk to someone and we want to talk to you.
RAPID RTC’s Dealer Care Teams pride themselves on providing industry-leading service and guidance. Far beyond basic support, we are more partner than vendor, eager to address dealership, dealer group and OEM needs as they arise.
We are readily available to listen to every customer’s needs, offer helpful insights and ensure every enquiry is responded to in a timely manner. We even reach out to you to see how you’re doing. Our goal is to empower salespeople to deliver the best first impression in the industry, and we take great pride in delivering both the premium products and services that help our partners increase their chances of success.
You and your business move fast, so you need to learn fast, and we get that.
RAPID RTC’s products are extremely user friendly and each update has usability as the top priority. Although we design our products to be plug-and-play solutions, we also provide rich, concise webinar training to all our customers. Our experience in each industry has strengthened our resolve to present clear, time-sensitive training.
Our dedicated Training Team is comprised of in-house experts who can share best practices on how to use your RAPID RTC tools to maximise your conversations with online customers.
Our world-class Concierge Teams function as an extension of your sales team. They elevate the typical live chat and Facebook experience by pre-qualifying your online visitors and connecting them to actual salespeople in your showroom.
Unlike inexperienced “web greeters,” our first-rate Concierge Team takes personal care of your customers while we connect them in real-time. For chats and Facebook messages your sales team can’t get to, including after hours, our Concierge Team is comprised of experts at acquiring contact information for follow-up in RAPID RTC Lead Manager. You’ll never miss an opportunity again.