SsangYong Motors UK Optimises Customer Experience with RAPID RTC Technology as Online Enquiries Increase
Expectations for timely dealer responses have increased with physical distancing restrictionsIn Q3 of 2020, customer enquiries via online data capture forms were up 44% from Q3 of 2019SsangYong Motors UK implements RAPID RTC lead management solution across dealer network (December 7, 2020) – RAPID RTC and SsangYong Motors UK are proud to announce the implementation of RAPID RTC Lead Manager across SsangYong’s 62-rooftop dealer network, optimising the brand’s responses to enquiries to ensure the timeliness and quality customers increasingly expect…...