2020

Expectations for timely dealer responses have increased with physical distancing restrictionsIn Q3 of 2020, customer enquiries via online data capture forms were up 44% from Q3 of 2019SsangYong Motors UK implements RAPID RTC lead management solution across dealer network (December 7, 2020) – RAPID RTC and SsangYong Motors UK are proud to announce the implementation of RAPID RTC Lead Manager across SsangYong’s 62-rooftop dealer network, optimising the brand’s responses to enquiries to ensure the timeliness and quality customers increasingly expect…...

(November 4, 2020) – As many parts of the country enter what is being deemed a second wave of the COVID-19 pandemic, restrictions that include subsequent lockdown stages are being put back into place. The pandemic has undoubtedly changed the way consumers do many things, including shopping for cars – and while online shopping was already on the rise, these changes have further expedited that trend, as evidenced by data from the Dealer Insights team at RAPID RTC. “Over Q3,…...

Winnipeg, MB (August 11, 2020) RAPID RTC is delighted to be working with Kia Motors (UK) Limited as the first OEM in the UK to go live with the new platform RAPID RTC Live Dealer, launching on Dealer Websites from August and the National Website from October this year – opening the potential for an improved online journey for car buyers. Live Dealer offers customers shopping on Kia websites the first fully immersive, omni-channel experience with integrated chat, voice, and…...

Winnipeg, MB (May 21, 2020) – In order to support dealers’ digital retailing efforts, RAPID RTC has expedited the global launch date for the new fully immersive omni-channel platform called RAPID RTC Live Dealer. This tool enhances any digital retail platform by providing integrated chat, voice, and 1-way or 2-way video, and is designed exclusively to bring together the current automotive retail process and online shopper. RAPID RTC Live Dealer gives salespeople the opportunity to communicate and sell online when…...

To our valued customers; It is not lost on me that you are receiving an abundance of communications at this time, so I will attempt to make this brief. I see first-hand how difficult and stressful these circumstances have been for everyone around the globe and specifically the impact it has had on automotive dealers, OEMs and suppliers alike. As a family-first organization, please know we are working to find a balance so that we may continue to support you…...

A Note from RAPID RTC President & CEO, Glen Demetrioff, Regarding COVID-19 Since the news of COVID-19 (Coronavirus) broke, we continue to learn and respond to secure the health and safety of our employees, valued customers and the communities in which we do business. While we are cognizant that communications from suppliers is likely frequent, I would like to take a moment to share an update on behalf of RAPID RTC. Over the past few weeks, we have taken precautions…...