Andy Bateman, Customer Experience Director | JCT600

We had the opportunity to compare RAPID RTC Lead Manager with other tools and found that RAPID RTC Lead Manager gave us, as a Group, everything we needed, not just a 100% response rate. With our leads going to one platform, RAPID RTC Lead Manager has given us visibility to all our leads and allows us to make better business decisions such as the effectiveness of our marketing spend based on hard data. We now have the whole Group using…...

We’ve used other products and although they may be more attractively priced, none of the other systems have been able to provide the peace of mind that 100% of our leads have been responded to the way RAPID RTC Lead Manager does. I can’t speak highly enough about the quality of service from the RAPID RTC team. They are amazingly responsive and have a desire for things to be just right. They provide ongoing analysis of how we’re doing and…...

The sales team saw the value of the system right away. We heard feedback directly from customers in the very first month after installation that they bought from us because of the speed of our reply. From a management perspective, my life is so much easier now. I have full clarity of all the activity, I get the alerts and can know when a lead needs attention and I have full confidence that 100% of our leads have been responded…...

We implemented RAPID RTC Lead Manager because we noticed that although we were receiving more digital leads, we weren’t seeing an increase in sales. The system has made our sales teams’ lives easier by providing tailored, branded responses that start their relationship with the potential customer on a professional footing and help build a rapport more quickly. Now, with RAPID RTC Lead Manager we’ve seen an increase in sales without having increased our marketing spend....

RAPID RTC Lead Manager is a lead management solution that consolidates digital enquiries from all our online sources. We had been struggling with long, drawn-out and inaccurate processes for tracking leads from multiple sources. Implementing RAPID RTC Lead Manager enables us to provide timely responses to all enquiries, track the responses and see everything all in one place. In addition, we’ve gained visibility to which sources work best for which locations. The information is accurate and timely saving us money…...

RAPID RTC Lead Manager is fantastic; it’s a really, really, really good system and we are selling cars with it. Our one request is you do not change it! We have a young sales team and they have all embraced it. The software gives them a healthy competitive edge and sharpens the professionalism in their responses. Prior to RAPID RTC Lead Manager, leads were arriving from all different angles and we experienced delays in getting back to customers. We now…...

We have been using RAPID RTC Lead Manager for a year now and have seen a massive difference in our lead response times and quality. We now know that 100% of leads are being responded to fast and professionally. We liked it that much that we extended it to the full group! Lead Manager ensures we create a great experience for our customers on their first touch point and we often hear feedback on our high quality and prompt responses.…...

RAPID RTC Lead Manager works extremely well and plays a large role in the success of our closing ratios. Our responses often lead to test rides and bike purchases because of the speed and professionalism with which we can respond – it acts as the perfect set-up for us to nurture each lead. Looking at our top salespeople, they consistently have the most responses out of Lead Manager. I’m not at our other dealership that often, so my first order…...

Since we have taken on RAPID RTC Lead Manager, we have been able to fully monitor what’s coming in to the company as all leads are in one place. It is extremely easy to create reports and stats and very helpful overall. We can consolidate group reporting in a fraction of the time, saving our team countless hours with the tremendous gains in operational efficiency. RAPID RTC has taken the time to treat Norton Way Group as a partner, offering…...