Optimise every phone conversation to close more leads.
As digital communication channels emerge in the automotive industry, telephone conversations remain as that critical voice representing your dealership day in and day out.
RAPID RTC Voice provides you with the visibility, through recordings, needed to ensure your salespeople are delivering consistent and effective messaging. Coach staff on the skills needed to convert phone conversations to showroom visits.
How it Works.
RAPID RTC Voice improves the accountability of every phone call by adding the ability to record conversations for transparency and training purposes. Also, ensure you deliver the right message, every time by providing your sales staff with the tools to follow-up through dual channel communication.
Customer submits lead form
Customer submits lead form via digital lead source.
Sales team is notified
Our proprietary routing system notifies sales staff of incoming lead.
The salesperson that accepts can now engage in a meaningful conversation that can be easily measured and followed up with.
A better customer experience
Salesperson can re-engage through multiple touchpoints based on the customer’s preference.
Our intuitive interface allows for a seamless and easy-to-manage thread of communications and their respective touchpoints.
Adding value to every phone call.
Why RAPID RTC Voice?
No Leads Unanswered
Over 20 million leads processed by dealerships have never missed making a personalised response.
No Leads Unanswered.
Over 20 million automotive leads processed, all with a personalised response.
Connections result in engagement now and later with Voice communication history.
Intuitive Dual Channel Follow-up.
Simple alerts for salespeople to follow up using another channel to establish multiple touchpoints.
Full insight into every phone response outcome.
Our easy-to-use interface makes it easy for salespeople to collect the correct data and outcome of each phone call before completing the engagement.
Readily available phone response metrics.
Voice engagement, follow-up metrics, and a recording of every conversation are instantly available for coaching and training opportunities.
Respond by phone to leads from any source.
Capitalise on every incoming lead presenting the option to respond by phone with accountability and confidence, regardless of lead source.
The New Voice In Telephony.